I've created this post for the "23 Things for Professional Development" programme which I'm hoping to follow over the next few months. I'm also hoping I'll use to describe some of my activity as a Customer Services manager, and to reflect on any issues that I'll be working on.

At the end of this, I'm hoping not only to have updated my knowledge about web2.0 technologies, but also to have had the opportunity to think about and engage more in discussion about what's happening in libraries and HE.